Shipping policy

Shipping & Returns Policy

Effective Date: 

Thank you for shopping with Official Aloura Beauty LLC. Please review our Shipping & Returns Policy carefully before placing your order.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• During high-volume periods, processing times may be slightly extended.
• Orders cannot be modified or canceled once processing has begun.

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Time

Delivery times vary depending on your location and selected shipping method. Estimated shipping times are provided at checkout but are not guaranteed.

Official Aloura Beauty LLC is not responsible for delays caused by:

  • Carrier issues

  • Customs processing

  • Weather disruptions

  • Incorrect shipping information provided by the customer

Please ensure your shipping address is accurate at checkout. We are not responsible for packages delivered to incorrectly entered addresses.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is marked as delivered.

To qualify:

  • You must contact us within 30 days of delivery.

  • Requests submitted after 30 days will not be eligible for return or refund.

After the 30-day period has passed, all sales are considered final.

How to Request a Return

To initiate a return, you must contact our support team first:

📧 help@officialalourabeauty.com

Your email must include:

  • Full name used on the order

  • Order number

  • Reason for return

  • Photos (if applicable)

Returns sent without prior written authorization will not be accepted or processed.

Return Address Policy

We do not publish a return address publicly.

Return instructions and the appropriate return address will only be provided after contacting email support and receiving approval.

If you send an item back without contacting us first, the return will not be processed and no refund will be issued.

Return Shipping & Labels

We only provide prepaid return labels in the following cases:

• The product arrived damaged
• You received the wrong item

For all other approved returns, customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery and provide clear photo evidence.

If approved, we will provide a prepaid return label or send a replacement at no additional cost.

Non-Returnable Situations

We do not accept returns or issue refunds:

  • After 30 days from the delivery date

  • For items sent back without authorization

  • For normal wear and tear

  • Due to incorrect shipping addresses entered by the customer

  • For refusal of delivery

Refund Processing

Once your approved return is received and inspected:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Your bank or card provider may take additional time to post the refund